Shipping Policy

Last Updated: October 1, 2026

At Swift Frozen Meals, we aim to process and deliver orders as quickly, safely, and reliably as possible. This Shipping Policy explains processing times, estimated delivery times, shipping charges, tracking, address requirements, and procedures for delayed, lost, damaged, or temperature-sensitive shipments.

1. Free Express Shipping

We currently offer Free Express Shipping on all eligible orders. There is no minimum purchase requirement unless otherwise stated during checkout or as part of a specific promotion.

Our standard estimated delivery timeframe is approximately 3 business days after shipment. This is an estimate and not a guaranteed delivery date.

2. Order Processing Time

Orders are generally processed within 24–48 business hours. Processing may include order verification, payment confirmation, fraud and security screening, meal or product preparation, packing, cold-chain or protective packaging where applicable, shipping-label creation, and transfer to the carrier.

Orders placed on weekends, public holidays, or outside normal business hours may begin processing on the next business day. Processing may take longer during promotions, holidays, high-volume sales, menu launches, severe weather, supply interruptions, or unexpected operational delays.

3. Estimated Delivery Time

After your order has been processed and transferred to the carrier, delivery is generally estimated within approximately 3 business days. Business days generally exclude weekends and recognized public holidays. Delivery estimates may vary by destination and carrier conditions.

4. Frozen and Temperature-Sensitive Shipments

Where an order contains frozen or temperature-sensitive products, we may use insulated packaging, cold packs, frozen coolant, or other protective materials intended to help maintain product condition during normal transit. Packaging performance can be affected by weather, transit time, carrier delays, delivery location, and how quickly the package is retrieved after delivery.

Customers should retrieve packages promptly and transfer frozen products to a freezer or otherwise follow the storage instructions provided with the order. If a temperature-sensitive shipment arrives damaged, unexpectedly warm, leaking, or appears unsafe, do not consume the affected product and contact us promptly in accordance with our Refund & Return Policy.

5. Shipping Confirmation and Tracking

Once an order is prepared for shipment, you may receive a confirmation containing available tracking information. Tracking can take time to activate after a label is created. A status such as “Label Created,” “Pre-Shipment,” or similar may mean the carrier has received shipment information but has not completed the first physical scan.

Carrier tracking systems are operated by third parties, and tracking updates may occasionally be delayed or incomplete.

6. Delivery Delays

Although we work to meet estimated delivery timeframes, delays may occur for reasons outside our reasonable control, including carrier processing issues, severe weather, natural disasters, transportation interruptions, holiday volume, incorrect addresses, delivery-access problems, regional service disruptions, government restrictions, or other carrier operational issues.

Estimated shipping and delivery dates are guidance only unless we specifically state that a delivery date is guaranteed.

7. Shipping Carrier Responsibility

Once an order has been transferred to a carrier, transportation and final delivery are performed by that carrier. Swift Frozen Meals will make reasonable efforts to assist with delivery concerns, but we do not directly control carrier routes, scanning systems, handling, weather-related delays, or final-mile operations.

Nothing in this policy limits rights or responsibilities that cannot legally be excluded.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout, including recipient name, street address, apartment or unit number, city, state, ZIP or postal code, and telephone number where requested.

Swift Frozen Meals is not responsible for delays or delivery problems caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by law.

9. Address Changes

If you notice an address error, contact [email protected] as soon as possible. We will make reasonable efforts to update the address if the order has not entered preparation, fulfillment, or shipment.

We cannot guarantee changes once an order has been processed, a label has been created, the package has entered fulfillment, or the package has been transferred to the carrier. After shipment, address changes may be subject to carrier policies and may not be possible.

10. Incorrect or Incomplete Addresses

If an order is delayed, returned, spoiled, or undeliverable because the customer provided an incorrect or incomplete address, additional shipping or replacement charges may apply where permitted by law. If a package is returned to us, we may offer reshipment subject to additional charges or an applicable refund under our Refund & Return Policy.

11. Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, first check around the delivery location, with household members, neighbors where appropriate, building reception or mailrooms, any delivery photograph, and the carrier.

If the package still cannot be found, contact [email protected] with your order number and tracking information. We will make reasonable efforts to assist with the carrier investigation. A “Delivered” status does not automatically prevent us from reviewing a legitimate issue.

12. Lost Packages

If a package appears lost in transit, contact us with your full name, order number, shipping address, and tracking number if available. We may need to investigate with the carrier before providing a resolution. Depending on the circumstances, available resolutions may include replacement, refund, store credit, or another appropriate remedy.

13. Damaged or Temperature-Compromised Packages

If a package arrives visibly damaged, leaking, crushed, improperly sealed, or temperature-compromised, contact us as soon as possible and preferably within the reporting period in our Refund & Return Policy. Please include your order number, a description of the issue, clear photographs of the product, shipping packaging, and shipping label where possible.

Do not consume food that appears unsafe, spoiled, contaminated, or outside appropriate temperature conditions.

14. Missing Items

If one or more products are missing, contact [email protected] promptly. Include your order number and photographs of the package and products received where possible. We may review fulfillment records before providing a resolution.

15. Multiple Shipments

Products within the same order may occasionally ship separately. If so, you may receive multiple packages, separate tracking numbers, and packages on different dates. You will not ordinarily be charged extra merely because we split an order into multiple shipments.

16. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package, the shipment may be returned, discarded, or become unusable because of its perishable nature. Any eligible refund will be handled under our Refund & Return Policy. Where permitted by law, shipping, return-to-sender, handling, replacement, or product-loss costs may be deducted from any eligible refund.

17. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We may be able to cancel before preparation or fulfillment begins, but cancellation may no longer be possible once an order has entered processing, food preparation, packing, or shipment. A shipped order will generally be handled under our Refund & Return Policy.

18. Holiday and Promotional Periods

During major holidays, promotional campaigns, menu launches, or unusually busy periods, processing and shipping may take longer than normal. Temporary changes to estimated timeframes may be communicated through the website or checkout where appropriate.

19. International Shipping

If international shipping is offered, availability, delivery estimates, shipping charges, customs duties, taxes, import rules, and food-import restrictions may vary by destination. Applicable conditions will be displayed at checkout or otherwise communicated before purchase. Customers may be responsible for customs duties, import taxes, or government charges unless stated otherwise.

If international shipping is not available to your destination, checkout may prevent the order or display no available shipping method.

20. Changes to Shipping Services

We may change carriers, shipping methods, delivery estimates, or shipping promotions when reasonably necessary. Material updates to this policy will be published on this page.

21. Relationship to Our Refund & Return Policy

Shipping-related refund, replacement, damage, temperature-control, and return requests may also be governed by our Refund & Return Policy. If policies overlap, the provision most specifically applicable to the issue will generally control, subject to applicable law.

22. Contact Us

For questions about shipping, tracking, delivery, missing packages, temperature-sensitive shipments, or address corrections, contact:

Swift Frozen Meals
Swift E-commerce Industries
30 N Gould St Ste R
Sheridan, WY 82801
United States
EIN: 41-4222714
Website: swiftfrozenmeals.com
Email: [email protected]