Refund & Return Policy

Last Updated: October 1, 2026

At Swift Frozen Meals, we want customers to receive the products they ordered in good condition. This Refund & Return Policy explains the circumstances in which an order may qualify for a refund, replacement, store credit, or other resolution. Please review this policy before placing an order.

1. Eligibility and Reporting Period

Eligible return or refund requests should be made within 7 days of confirmed delivery. Because many Swift Frozen Meals products are prepared, frozen, chilled, or otherwise perishable foods, health and safety rules may prevent us from accepting a physical food return even when a refund or replacement is approved.

Where a physical return is appropriate, the product must generally be unused, unopened, in its original packaging, with seals and labels intact, in the same condition in which it was received, and accompanied by proof of purchase or applicable order information.

2. Food Safety and Perishable Products

For health, hygiene, quality-control, and food-safety reasons, prepared meals, frozen foods, chilled foods, opened food products, and products that have left appropriate temperature-controlled storage generally cannot be resold and may not be eligible for physical return.

Once a food product has been opened, consumed, partially consumed, improperly stored, thawed contrary to instructions, reheated, or otherwise handled after delivery, it will generally be considered final sale unless the product was defective, damaged on arrival, unsafe because of a verified delivery issue, or an incorrect item was sent.

3. Non-Returnable Items

The following are generally not eligible for physical return or preference-based refund:

Opened, consumed, or partially consumed food
Perishable food that has not been kept at the required temperature
Products returned outside the 7-day request period
Products damaged after delivery through improper storage, handling, preparation, or use
Products identified as final sale
Gift cards, if offered
Free promotional items
Products without sufficient proof of purchase
Products materially different from their condition at delivery

Nothing in this policy limits mandatory consumer rights that apply under law.

4. How to Request a Refund or Return

Before sending any item back, contact our customer-support team at [email protected]. Please include your full name, order number, email address used for the order, the product involved, the reason for your request, and photographs where relevant.

Do not mail food or other products back unless we specifically provide return instructions. Unauthorized returns may be delayed, refused, or ineligible for reimbursement.

5. Damaged, Defective, Temperature-Compromised, or Incorrect Items

If an order arrives damaged, leaking, broken, improperly sealed, warmer than reasonably expected for a frozen or chilled shipment, or contains an incorrect product, contact us within 48 hours of delivery.

Please provide your order number, a description of the issue, clear photographs of the product, photographs of the packaging and shipping label, and any other evidence reasonably needed to evaluate the claim. Retain the product and packaging while the request is reviewed unless doing so would create a safety concern.

Depending on the circumstances and product availability, we may offer a replacement, refund, store credit, or another reasonable resolution.

6. Missing Items

If an item is missing from your order, contact us as soon as possible. We may request photographs of the products received, shipping box, shipping label, and packing materials so that we can investigate the fulfillment issue.

7. Return Shipping

If we authorize the return of a non-perishable or otherwise returnable item, the customer is generally responsible for return shipping unless the return results from an incorrect item sent by us, a verified damaged or defective product, or another error attributable to Swift Frozen Meals. Original shipping charges are generally non-refundable unless required by law or the problem resulted from our error.

8. Return Shipping Responsibility

When you are responsible for sending an authorized item back, we recommend using a trackable service. Swift Frozen Meals is not responsible for returns lost in transit, delivered to an incorrect address, damaged during return shipping, or sent without following the instructions provided by our team.

A refund generally cannot be completed until the applicable returned item has been received and reviewed, unless we advise you otherwise.

9. Inspection of Returns

When a physical return is authorized and received, we may inspect the item to confirm condition, packaging, seals, whether it has been opened or used, whether it matches the original order, and whether all applicable components are present. We will notify you whether the request has been approved or declined.

10. Refunds

If a refund is approved, we will initiate it to the original payment method unless another method is required or mutually agreed upon. Approved refunds are generally processed by us within 5–7 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund. Posting times are controlled by the financial institution and are outside our control.

11. Shipping and Delivery Charges

Original shipping and delivery charges are generally non-refundable. They may be refunded where we shipped an incorrect item, the product arrived verified as damaged or defective, a temperature-control failure attributable to us or the carrier is verified, or applicable law requires otherwise.

Additional or expedited delivery-service fees may be non-refundable once the service has been provided.

12. Partial Refunds

Where permitted by law, a partial refund may apply if only part of an order qualifies, an authorized return is missing packaging or components, or the item has deteriorated after delivery for reasons not attributable to us. We will notify you if a partial refund applies.

13. Exchanges and Replacements

We do not guarantee direct exchanges. If an eligible product was damaged, defective, temperature-compromised, missing, or incorrect, we may provide a replacement depending on availability. For preference-based issues involving an otherwise eligible non-perishable item, you may be asked to complete a return for refund and place a new order separately.

14. Order Cancellations

If you need to cancel or modify an order, contact [email protected] as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee changes or cancellation once an order has entered preparation, processing, fulfillment, or shipping.

Once an order has shipped, it will generally be handled under this policy.

15. Refused and Undeliverable Packages

Orders returned or lost because of an incorrect or incomplete address, failure to accept delivery, an unclaimed package, or another customer-related delivery issue may be subject to deduction of applicable shipping, return-to-sender, handling, or product-loss costs from any eligible refund where permitted by law. Additional shipping charges may apply if reshipment is requested.

16. Taste, Preference, Dietary Compatibility, and Allergies

Prepared meals may differ in taste, texture, spice level, portion preference, or suitability for an individual’s dietary needs. Customers are responsible for reviewing ingredient and allergen information before purchase and consumption.

Unless required by law, a product generally does not qualify for refund solely because it did not match a customer’s personal taste, preference, dietary goal, or expectation, or because of a reaction related to a known sensitivity or allergy that was disclosed in available product information. If you experience an unexpected reaction, stop consuming the product and seek appropriate professional guidance if necessary.

17. Promotional and Free Products

Products provided free of charge as part of a promotion generally have no refundable cash value. If a qualifying purchase is refunded and the order no longer meets the promotion requirements, the value of promotional items or discounts may be considered when calculating the refund where permitted by law.

18. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so we have an opportunity to review the issue and provide an appropriate resolution. Fraudulent or abusive payment disputes may be challenged using applicable order, delivery, communication, and transaction records.

19. Refund Abuse and Fraud

We may decline returns, refunds, replacements, or credits where we reasonably identify fraud, repeated abuse of the refund process, false claims, manipulated evidence, unauthorized payment activity, or attempts to seek refunds for products not purchased from Swift Frozen Meals. Decisions will be made reasonably and in accordance with applicable law.

20. Consumer Rights

This policy supplements and does not replace consumer rights that cannot legally be excluded. If applicable consumer law provides additional rights or remedies, those rights continue to apply.

21. Changes to This Policy

We may update this Refund & Return Policy to reflect changes in our products, procedures, delivery methods, food-safety practices, or legal requirements. The latest version will be identified by the “Last Updated” date at the top of the page.

22. Contact Us

For refund requests, damaged or compromised products, missing items, or questions about this policy, contact:

Swift Frozen Meals
Swift E-commerce Industries
30 N Gould St Ste R
Sheridan, WY 82801
United States
EIN: 41-4222714
Website: swiftfrozenmeals.com
Email: [email protected]